SW
Stanley W

1 reviews | Active since Jul 2018

05 Dec 2018, 08:44

Paid up Loan account still reflecting arrears...

My personal loan account was settled in June 2018 and I have been battling for Capitec Bank to close this account as they keep updating the account as being in arrears with R3 and total owed R3. Now please explain to me how can I be in default with this account for 60 days with a R3 ...For every month that the account is in arrears my credit score has gone down in points when I have a paid up letter reflecting the account is cleared , please refere to incident # ********** 7 CM as I am extremely disappointed with the lack of service for you. Please update ITC accordingly and close this account...

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Dec 2018, 10:48
Official
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank