GA
Genevieve A
1 reviews | Active since Nov 2017
11 Jun 2020, 16:11
PAID UP LETTER
We ( Myself and DC) have been trying to get capitec to forward my Paid up letter for almost one month, I have been in the bank TWICE, we have sent countless Emails ( the reply I recieved is complete incompetence) , phone calls, follow-up emails......
WHAT DO I HAVE TO DO TO GET SERVICE!!! IS MY (OUR) REQUEST HARD TO UNDERSTAND????
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
11 Jun 2020, 16:36I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Kind regards
Capitec Bank
Capitec Bank's reply11 Jun 2020, 16:36
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
14 Jun 2020, 09:30Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply14 Jun 2020, 09:30
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
GA
Genevieve A's updateReviewer Update
14 Jun 2020, 09:33A big thank you to BULELANI KULA for her efficient and competent service... great stuff!!!! enjoy your day!
GA
Genevieve A's update14 Jun 2020, 09:33
Reviewer Update
A big thank you to BULELANI KULA for her efficient and competent service... great stuff!!!! enjoy your day!