GM
Gregory M
1 reviews | Active since Oct 2021
03 Oct 2022, 13:30
Paid up letter
Good day. Please Capitec provide me with a paid up letter for loan *** . I believe this account wasn't handed over for collection to MBD. Spoke with atleast 8 call centre agents with no success to my predicament. Two were able to point me into a direction atleast. Was on the fone for atleast an 40 minutes. I was advised that this specific account ***) wasn't handed over. I had two accounts ( *** and ***) with Capitec and you keep refering me to MBD for a paid up letter; which they did provide for account number: ***. Please provide me with the paid up letter for account number: *** as a matter of urgency.
Regards
Greg Malgas
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
03 Oct 2022, 13:35Good day Gregory
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply03 Oct 2022, 13:35
Official
Good day Gregory
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
GM
Gregory M's updateReviewer Update
03 Oct 2022, 15:48I need this matter settled. I do not have the energy to be sent around or transferred to various unhelpful departments when calling for assistance
GM
Gregory M's update03 Oct 2022, 15:48
Reviewer Update
I need this matter settled. I do not have the energy to be sent around or transferred to various unhelpful departments when calling for assistance
GM
Gregory M's updateReviewer Update
04 Oct 2022, 22:21Thank you Capitec; received the requested letter today.
GM
Gregory M's update04 Oct 2022, 22:21
Reviewer Update
Thank you Capitec; received the requested letter today.