cC
clivekatly C

1 reviews | Active since Apr 2017

26 May 2018, 09:52

Paid up credit but non zero balance on credit bureau

I took up a revolving credit facility on 2016/04/14 of R3 193. 00. This account was immediately closed and paid off however today when i pull up my credit record with transunion i see a current balance of R3 608.00.

Why wasnt this updated with the bureau. Kindly follow up and ensure its updated to a balance of zero

0
Replies (2)
Capitec Bank
Capitec Bank's reply28 May 2018, 08:38
Official

I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply29 May 2018, 07:34
Official

Good day Mr Masupa

Kindly note the matter has been resolved, as per our telephone discussion.

Nokuphumla Skenjana

Complaint Management Officer