Paid Off Loan

Your service and/or processes are just not logical. I received a call this morning from a gentleman who did not identify himself rather he said he calls from Capitec and wants to confirm my ID. Asked him what was this about, he said it was to do with the loan. I gave him my ID and he started riddling about installments that are going off my account for my loan and that now I'm in arrears with an option of dividing these into installements. I told him I had that loan paid off by FNB Loans in mid 2016 and that I am not aware of such, and if there was i would have not been given credit recently for car finance as it would have reflected on my ITC plus why are they calling me two years later. This gentlemen then went on to say he would put a note to say I am not willing to work with him, i corrected him by saying he asked for my ID and he got it and now that he's talking about things of the past that I have forgotten he shouldnt have emotions over the conversation. I hanged up.

What is going on Capitec, I paid off the loan. No letters or emails nor sms's to follow up as if I have ran away from my debts.....