Paid for Vodocom data via Capitec app but have not received data

I am complaining about the Capitec app .I purchased Vodocom data for my second phone on the 9th June and the amount went off my bank account but to date I have not received it. On the 10th June I looked on Hello Peter only to find others also complaining about the same issue. I see that their complaint reflects that they have been to the bank and that they have tried to sort out the issue but have not been successful. I must add Capitec' s banking app service has been very bad lately. At the end of the month you have to log in 6 times in a row every time taking a selfie and changing your password and then you still cannot do banking.Which causes your debit orders not being paid in time and so that results into paying extra bank fees to your other banking accounts.I sat till the early morning hours trying to get this app to work . They have no idea what inconvenience there app is causing the public. I am seriously considering going over to FNB as I do not see why I should be driving 50 km to Capitec and then my problem still can not be solved. I did not go there as I feel this could be sorted out via phone and email when they do actually read this here Surely they can employ a more competent IT team to sort out this problem yesterdaty already