Paid for Data on Capitec App – Never Received (Telkom) | Case No: ***7

On 30 September, I purchased a data bundle worth R119 via the Capitec app for Telkom, but the data was never credited to my account. I urgently needed this data for important tasks and opted to buy a larger bundle to avoid repeated top-ups. Unfortunately, not only did I not receive the data, but I was also forced to spend an additional R70 on smaller bundles just to stay connected.

I contacted the Capitec call center, and was told there is "nothing they can do" as they are experiencing ongoing issues with Telkom. This response is completely unacceptable. As a consumer, I paid in good faith for a service that was not delivered, and the lack of accountability from both Capitec and Telkom is deeply concerning.

The indifference displayed towards this matter — particularly in light of the financial impact and urgency of the need — is a violation of basic consumer rights under the Consumer Protection Act. It is especially distressing that consumers are left bearing the burden of technical failures between companies, with no clear route to recourse or reimbur*****t.

My case number is ***7, and despite following up, I have received no resolution or compensation for either the original R119 or the additional R70 I had to spend due to this failure.

I am calling on both Capitec and Telkom to take immediate responsibility for this issue, provide a full refund or compensation, and clarify how they plan to prevent such incidents from affecting other consumers.

How many more customers must endure this before action is taken? The current handling of this situation is negligent, and I urge the relevant regulatory bodies to take this matter seriously.