overstepped its FIC mandates by freezing Mr. J. Mathebula's account. Release our stokvel money.

It is clear as daylight that capitec bank has overstepped its mandates by freezing Mr. J. Mathebula's bank account suspected of using them for ******* purposes instead of reporting such alleged irregularities to the Financial Intelligence Centre (FIC). His account is still frozen even after the two individuals who reported his account submitted signed affidavits confirmin to the bank their report of of Mr. Mathebula's account wax ill intended and unfounded. 4 weeks down the line capitec has yet to unfreeze hisxaccount and yet to offer any other valid reason.

Capite bank has a duty under the Financial Intelligence Centre Act, Act 38 of 2001 (Fica) to report “reasonable suspicion or knowledge that a financial product or service is being used for ******* purposes to FIC.

“After reporting to the FIC, the bank has got no legal obligation to freeze, let alone terminate a banking facility. Yet capitec bank staff had the audacity to inform Mr. Mathebula that he will not longer be allowed to bank with capitec and they do not know thd whereabouts of his funds. Weare appaulled by your renegade tactics against and unprofessiona your black clients. The bank has an obligation to inform its clients of any decision to terminate their services with the bank by a written notice within 30 days.

Continuing to keep Mr. Mathebula's account on hold after receiving affidavits and doing due diligence on his account is an unintended and undesirable consequence of the implementation of the anti-money laundering laws, regulations and standards. It is clear ************** and abuse of power by capitec bank. Abigail informed Mr. Mathebula that the account will be unsuspended on 11.11.22 which is clearly lies.

You cannot continue to refer us to Mr. Mathebula regarding our money when you capitec are the ones who give put a hold on his account. Hoe is he suppose to access our funds for payment.

You have failed a whole community of hard working poor poor people.

Myself being a capitec client i would not recommend your services to anyone. You ***** from the poor,you abuse your power. We hope your reply to our messages is not to brush us off.