CP
Charlene P

1 reviews | Active since Jan 2017

30 Jan 2017, 14:58

Overseas trouble!

<p>Hi </p> <p>OK so I just got a job to work in muscat Oman. </p> <p>I flew here om the 25th of January so in order to fly I had to have money in my bank account! Since I was without a job a family member of mine who was also working overseas agreed to borrow me some money so I would be allowed to fly. </p> <p> </p> <p>He paid the money into my account at the 17th of January and I know since it's international transfers the money usually takes a few days to show in my account. Also the bank phones you and asks you a bunch of silly safety questions. </p> <p> </p> <p>So I waited patiently for the money to be aid into my account and by the 25th the money was still not in my account. As I was flying that evening I went to the bank to sort things out. (inevitably I had to borrow money from someone in SA) </p> <p> </p> <p>I asked them if there was a way to know when the money was going to be in my account they said no and when I asked them about the security questions and told them about me leaving and getting a new number they said that I could not change my number unless I had the number already (I only got my Omani number when I landed in Oman.) and now that I have the number I cannot change it unless I go to a capitec branch! </p> <p> </p> <p>This means the money that was transfered into my account will not show until I go back to South Africa and change my number wich is in 2 years time! </p> <p> </p> <p>I am extremely negative and frustrated as I need to pay the money back I borrowed. </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply30 Jan 2017, 16:34
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply01 Feb 2017, 12:25
Official

Good day Miss De Wet Pretorius

Kindly provide me with an alternative contact number, as the payment is on hold and we require your authorisation to clear it.

You can reach me at ***

Kind regards

Robin Klein