OVERDRAWN savings account

<p>Good Day, </p> <p> </p> <p>It is with great concern and anger that I write this message. </p> <p>I have a savings account with Capitec and nothing more no loans or overdraft or credit facility. </p> <p> </p> <p>I keep a very diligent watch on my balance and all my purchases. And never exceed what I have available to spend. </p> <p> </p> <p>Yesterday I received ten SMS's stating my account is now overdrawn by R2900. </p> <p> </p> <p>This is absurd and impossible!</p> <p> </p> <p>All the consultants that assisted over the phone advised this is a glitch as Capitec was offline and the amounts didn't actually come off my account. </p> <p> </p> <p>However as much as I advised the agents that I always know exactly what is used and how much I have left to spend they said I now owe Capitec R2900 as my account is overdrawn. </p> <p> </p> <p>I have never exceeded my available amount in my account and did not at any time make purchases without knowing that the correct amount needed was available. I have not OVERSPENT by the amount stated. </p> <p> </p> <p>I cannot be forced to pay R2900 that I know has already been taken off my account because of a system offline error!</p> <p> </p> <p>Some assistance would be appreciated. </p> <p> </p>