Overcharging Customers R200 over the normal debit order! Unacceptable! ****************!

Yesterday, I went to Capitec in Vangate Mall to ask for a personal loan being fully aware that I qualify, and I have a great credit record. I arrived at the branch at approx. 5:10 pm and they close at 6pm. I was unhappy with a couple of their processes such as capturing of savings account debits as "expenses" whereas they are just savings? More importantly I had a personal loan with Capitec which ends at the end of January 2020, and I was paying R2300 per month. The agent assisting me spent over an hour working through their systems capturing the data and doing back and forths and in certain instances she seemed unsure which options to select on these systems and literally called 3 other people to her desk to assist her my private info was being passed from one person to the other, and remarks being made about my debit orders and bank charges and one person trying to convert me to bank with Capitec, I found that to be quite invasive. Towards the end of the process after everything has been captured, the system then picked up that I just changed companies in November from Metropolitan to Old Mutual, and I was being offered more or less the same installment of R2300, but because of the fact that I just changed, I was then charged an additional R200 per month to make the amount R2500 per month? When I asked the lady why was I being charged R200 ebem though my pay day is still the same from the same industry, she said its like I'm being penalised for changing companies which I found to be rather illogical, senseless, and utterly unaccptable! The agent informed she could not cancel the application because if she did I would not be able get the loan as not any branch would be able to reprocessed the application within a short period of time, it appeared adls though she just wanted to go home sooner, it was already after 6pm when we reached that stage? So I was cornered/undully influenced to take the loan but it is day light ******* and a total *******! Utterly disgusting to say the least!!!