Overcharged to draw money

I went to draw money but the ATM limited me to R 600.00 per transaction. I had to pay the full R 8.00 per transaction. This is a Capitec Bank ATM which is located with a Spar shop but serviced by Capitec. On calling the Call Center, I was given a lame excuse and a story as to charging R 8.00 per R 1000.00. This is understandable but I would have had to draw twice too get my R 1000.00 and would thus have paid R 16.00. Surely a better explanation than this could have been given and the Call Center could have been helpful. Again not the customer's fault but the customer has to carry the cost of incompetence. I have been put on hold for 20 min, so is this the way to get rid of a customer that has a complaint? I am sure nobody will bother to contact me!!!!!!!!!!!!!!!!!!!!!