MB
Marle B

1 reviews | Active since Sept 2017

26 Sept 2017, 16:32

Overcharge on interest

On the 1st of September I took out a salary advance from Capitec for R1500, on 25 September the bank took a debit order for the amount of R2875. I went to the branch at Centurion Lifestyle and complained that I was never informed about any interest on this facility. The lady informed me that I should have been made aware of this by the person who assisted me. I never was !

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Sept 2017, 12:23
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank