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Daniel M

1 reviews | Active since Mar 2009

22 Apr 2015, 09:09

Over The Counter Debit Payments

I changed my Capitec original card for a Chip Card....since then my problems started. Whenever I have transactions above R100 get a notification of the transaction as well as a notification of a deduction on my balance. Days latter, sometimes at night I would received another notice of a deduction and transaction implying that transactions are duplicated.<br> 1. I have to pay for these multiple sms message from my own balance.<br> 2. I have complained about this and shown a statement proving otherwise. There could be some ***** activity happening within the bank where transactions are duplicated and the customers aren't aware what is happening.<br> <br> Can the bank please indicate what is happening. I am prepared to publicise this as a matter of principle.

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Apr 2015, 09:48
Official
Hello denzoGP,

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Bianca Pieterse
Complaint Administrator
Capitec Bank