AP
Allison P

1 reviews | Active since Dec 2017

19 Dec 2017, 10:05

OVER INDEBTED SUE TO INCORRECT LOAN SUBMISSION

Upon applying for a loan beginning 2017, i was approved for a loan as per the consultant submitted incorrect qualifying criteria which has led to over indebtness and forcing me to go under debt review as a subsequent result thereof. I was under the impression that the qualifying criteria submitted was based on my affordability just to find out within 3 months i was completely over-indebted.

I FEEL CONNED!

I need someone to review my credit profile and assist with a restructered payment method!

0
Replies (2)
Capitec Bank
Capitec Bank's reply19 Dec 2017, 12:22
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Jacqueline Barnard will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

AP
Allison P's update29 Jan 2018, 08:06
Reviewer Update
Good Morning, Please provide feedback regarding the investigation conducted. No feedback has been provided to date? Kind Regards,