GM
Goerge M
1 reviews | Active since Mar 2018
09 Nov 2020, 07:33
Over charged personal loans
I was offered a loan which I accepted I was under the impression that I would pay back the 27percent interest on it which I agreed to but now when I actually look how much capitec chargers is double the amount I took and when I ask about it at the bank no 1 can give answers to why I'm being charged so much when I thought I was going to pay the 27percent of the loan as interest for taking it
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Replies (2)
Capitec Bank's replyOfficial
09 Nov 2020, 11:54The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Nov 2020, 11:54
Official
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Nov 2020, 12:37Good day Goerge Van Mei
As discussed via the telephone, I confirm the matter has been dealt with.
Complaint Management
Capitec Bank
As discussed via the telephone, I confirm the matter has been dealt with.
Complaint Management
Capitec Bank
Capitec Bank's reply18 Nov 2020, 12:37
Official
Good day Goerge Van Mei
As discussed via the telephone, I confirm the matter has been dealt with.
Complaint Management
Capitec Bank
As discussed via the telephone, I confirm the matter has been dealt with.
Complaint Management
Capitec Bank