Over a month account still on freeze and now I'm unable to access even my salary

I don't understand what's happening with this bank. Really, I have been promised that someone will contact me regarding my ***** query and has been left stranded for over a month now since my account has been frozen. I couldn't access my salary last month, this month also its approaching month end and my query is still not resolved meaning I'm gonna have my salary paid to the same account again and have no means in accessing it. I'm very disappointed and utterly disgusted with capitec because now I have been unable to pay any of my monthly responsibilities due to this and quite frankly they don't care.

I had this bank with passion and regret ever moving to this inconsiderate bank. I just want my issue to be resolved so I can play very far from this bank as I don't ever wanna associated with them ever in my life after the trauma they have caused me and my family.