Over 2 months wait for response to insurance claim

I submitted an insurance claim on the 27th of February for payment towards my personal loan.. Two months and a couple of days later i srill don't have any feedback. Instead i am being bombarded with calls and texts from the collection department even after i mentioned to everyone who cares to listen that i am no longer employed(retrenched). Does this mena that Capitec bank insurance claim department takes forever to resolve their client's claims? I am so frustrated and disappointed by rhe service received so far. Especially because whenever they feel like they posy naedo payment attempts to my account which make my account to be even in a worst state. The only response i ever received was when i folllwed up on the email, and Jessica Rademeyer said they were experiencing high volumes As mentioned before can you guys stop calling me and ruining my credit history even further but instead give me a response to my request. I did my part and think it's only fair for the bank to do the same.