Outstanding Service from Mbuyiselo Stuurman – A True Asset to Capitec!

Good day,

I would like to extend my deepest thanks and appreciation to Mbuyiselo Stuurman from the Capitec Complaints department for his exceptional service. He was the only person who truly went the extra mile for me when I was feeling frustrated, ignored, and honestly a bit foolish for even expecting help.

Unlike others I had interacted with, Mbuyiselo didn’t just brush off my issue or pass me around—he took ownership of the situation, even stepping in to assist after another consultant seemed less than eager to help. Not only did he take over seamlessly, but he also resolved my issue quickly and efficiently, showing a level of professionalism and care that truly stood out.

What meant the most to me was how he made me feel heard, respected, and valued as a customer. He handled everything with such calm confidence and clarity that I instantly felt reassured.

Mbuyiselo deserves to be promoted, and if Capitec is serious about excellent customer service, then I strongly recommend using him as a benchmark to train the rest of the team. He is the definition of what great service should look like, and I am incredibly grateful to have crossed paths with him.

Thank you, Mbuyiselo! You're a real star.

Kind regards, Danielle Muller