vP
vincent P

1 reviews | Active since Jan 2014

25 May 2023, 14:34

Outstanding Service and Customer Care at Annah's and Tsebo's Branch

I recently had the pleasure of visiting Annah and Tsebo's branch (Free State, Welkom, Boks Street) and I must say, the service I received was truly exceptional. Annah, in particular, impressed me with her great professionalism and friendly demeanour. She went above and beyond to assist me with replacing my card and changing my phone banking credentials. Her expertise and willingness to help were truly commendable.

Not only did Annah efficiently handle my immediate concerns, but she also took the time to offer valuable advice on opening a business account. Her knowledge and guidance were invaluable, and I left the branch feeling confident and well informed about the steps to take.

In addition to Annah, Tsebo has also been a tremendous help to me in the past. During my most recent visit, I witnessed firsthand his dedication to customer service. He went out of his way to assist another customer in stopping their ****** bank card. The level of care and attentiveness Tsebo demonstrated showcased his commitment to the well-being of every client.

It is truly refreshing to encounter a team of individuals who take their work and clients so seriously. The professionalism and genuine concern for customers displayed by Annah and Tsebo are a testament to the outstanding service provided at this branch.

I want to express my heartfelt gratitude to both Annah and Tsebo, as well as the entire team at this branch. Their exceptional service, combined with their friendly and welcoming attitude, made my experience truly enjoyable. I highly recommend this branch to anyone seeking reliable banking services, as I am confident they will go above and beyond to meet your needs. Thank you, guys, for your outstanding work and commitment to customer satisfaction.

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Replies (1)
Capitec Bank
Capitec Bank's reply25 May 2023, 15:06
Official
Good day Vincent 

Thank you for taking time to acknowledge great service, it makes our jobs worthwhile 😊 
We appreciate it! Thank you for the feedback. We’re glad to be a part of your financial journey. 

Kind regards 
Capitec Bank