Outstanding Service!!!!!

<p>My husband deposited a cheque into his capitec account on 19 May 2017- cheque is from Post Bank. After he deposited the cheque he was told that the money will be accessible after 14 days in his account. This however was very frustrating as we needed the cash immediately as we are in a process of buying a car. He then asked that the cheque be given back to him as he wanted to get it cashed out at Post Bank, but were told it was already processed. After much frustration and depression, I called the branch manager whom very nicely suggested that he would put in a special request for the clearance. However, this also will take 8-10 working days. </p> <p> </p> <p>After I seeked help on Hello Peter, Pheliwe Baartman contacted my husband on 22 May 2017and assured him that the money will be available for withdrawal on 25 May 2017. At about 09h00 on 25 May 2017, we visited the new Knysna Capitec branch at the mall. I cant describe how satisfied we are, within an hour was the money available. </p> <p> </p> <p>I want to comment Pheliwe Baartman and the new Capitec branch in Knysna for the outstanding service!!! The team work the capitec branch staff shown in Knysna is very oustanding and I want to extend our sincere appreciation for the extra mile that all of you went. You were very very very very professional!!!!!!!</p>