BN
Bongi N

1 reviews | Active since Jan 2013

02 Jul 2015, 09:52

Outstanding service

Service is a skill that we lack in our organisations nowadays but the service I received from Thoko Qomiyana blew my mind away, It started +-3 months ago when I went to your Capitec in Alexandra and was assisted by this intelligent individual who then assisted me with a smile. Even though at that time I didn't get what I wanted but she kept me calm and gave me hope that all will be well and that I should be patient my issues will be alright. She also gave me advise on my finances as I was cluttered with so much debt and didn't know whether I am coming or going. I left the bank with a hope that all will be well in time because of what she advised me. On the 27th June 2015 I went to the bank again and she remembered me again with that welcoming smile she greeted me and not to me only but to each and every client that she was assisting, she welcomed with honour. My issue was sorted and she again gave me strong advise stating that I should not let myself drown in debt like before as this will affect me not only financially but also emotionally. This woman has great skills, she is determined and knows what she is doing with regards to her work. She is a great asset to your organization.

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Jul 2015, 13:12
Official
Hello nawabo,

Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.

I will pass on your kind words to Thoko Qomiyana and trust that your future association with Capitec Bank will be long and pleasant.

Complaint Management
Capitec Bank