Outstanding payment

I have made numerous attempts with Capitec to resolve the inconvenience and incompetence that has been caused by them.

My father went to Mount Frere and he was assisted by a Capitec representative to transfer the funds from his account to the recipient, which is he never processed the transaction on his own.

After 10 days of pending funds, he was advise to go the branch and rectify the transaction 😕 who's fault is it?

Mind you there was no remorse either courtesy to acknowledge the technical glitch that Capitec has caused 🚮🚮🚮🚮🚮

Capitec your atrocious services with *********** personnel is causing unnecessary stress, and still the personnel insist to acknowledge the situation, my father is being forced to go back to the branch to make a new transaction.

There's interest involved on the transfer that was made on the 30th of October and I was told by Micheala that Capitec won't be liable for the interest accrued during the delay. The amount was supposed to be settled with 24 hrs and we are on the 10th day today with back and forth.

Your ignorance is too much and I am escalating this matter further, I have the proof that confirmed the payment that was processed, why the dishonesty and bad customer service?

I so wish there was an option to rate your poor service not just the one star🚮🚮🚮🚮🚮🚮🚮