DM
Daniel M

1 reviews | Active since Aug 2019

10 Nov 2020, 15:35

Outstanding Customer Service from Gandhi Square Branch Agent.

Good Day,

I would like to commend the gentleman by the name of Isaac Manaka, I came to the Gandhi Square Branch on a refund delayed from a Car Hire Company, Isaac went beyond ordinary customer service to make sure my deposit was refunded to me, that included calling the Branch in Pietermaritzburg to Emailing the branch and coordinating with them to release my funds, he also followed up with me and updated me on the progress, it was all done in less than 24hrs, its people like him who hold the Capitec Brand with high esteem and his professional etiquette is what is expected in modern Banking today, he is an asset for the Bank and should be commended for a job very done, Thanks Isaac, much Appreciated.

Kind Regards, Moses Muthui

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Nov 2020, 09:23
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
We trust that your future association with Capitec Bank will continue to live up to your expectations.

Kind regards
Capitec Bank