Outstanding customer service

Item: Capitec Bank
Rating: 5
Author: Oyisile M

I had one of the greatest customer service experience from Neo Mako who assisted me with my funeral cover I have with capitec Bank, the level of professionalism and assurance received from the customer service agent was what I call outstanding customer service, he kept me informed all the way while assisting me, he went as far as contacting me back after the call got cut, he is indeed a customer service champion.

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Replies (1)

Capitec Bank's replyOfficial

06 Jul 2020, 09:59

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Neo Mako, we trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management
Capitec Bank

Capitec Bank's reply06 Jul 2020, 09:59

Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Neo Mako, we trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management
Capitec Bank