Outstanding Claim for My Nephew

I submitted on 28 May 2025 for my nephew. It has now been several months since I made the claim, and to date, I have not received any clear feedback or resolution from Capitec. I have been the one constantly calling to enquire about the progress of the claim, yet I still do not receive a straight or consistent answer regarding its status. This situation has been extremely distressing and heartbreaking, especially because some of my family members have already been paid out for their claims, while mine remains unresolved. As a loyal Capitec customer, I have always trusted the company to handle such matters with care and transparency. Unfortunately, this experience has left me deeply disappointed and emotionally drained. I truly hope this matter can be prioritised and resolved as soon as possible.