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Sharon M

1 reviews | Active since Jan 2020

11 Jun 2024, 11:05

Outrageous disregard for clients

Regardless if the *****ulant circumstances and proof that the ********s hold Capitec bank accounts, no attempt is made to assist their genuine clients to :

1. Recover funds, or endeavor to 2. Close the offenders Capitec account

Capitec do however, extract continuous service fees which are deducted without checking with you why your online payment limit was amended thus the pmt failing. Bang service fee charge. The online pmt limit was amended to protect my account by myself, from ****mers tge bank welcome as clients

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Jun 2024, 11:09
Official
Good day Sharon. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank