JM
Jones M
1 reviews | Active since Jan 2019
17 Nov 2022, 10:13
OUTDATED ACCESS FACILITY ACCOUNT STAMENT!!
Good day,
My account is not yet updated on both Access facility and credit bureau- account still reflects as "you are in Arrears" on my statement for October 2022. I have raised disputes and sent the proof of not in arrears letter - the one you sent me but still the Bureaus required a statement showing that I was not in arrears in October 2022.
when I download the statement from the app for month October 2022 - it's not updated! but capitec closed the case saying "case resolved". My name is dirty on the Bureaus because of you. UPDATE MY ACCOUNT IN ORDER PLEASE!!!
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Replies (3)
Capitec Bank's replyOfficial
17 Nov 2022, 12:43Good day Jones
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply17 Nov 2022, 12:43
Official
Good day Jones
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
JM
Jones M's updateReviewer Update
22 Nov 2022, 16:30Good day,
I have sent an email this morning regarding my case but still no feedback!! A consultant by the name of Tariq sent me an email last week regarding my complaint but still He/She hasn't gave me feedback. What is the update?
I have sent an email this morning regarding my case but still no feedback!! A consultant by the name of Tariq sent me an email last week regarding my complaint but still He/She hasn't gave me feedback. What is the update?
JM
Jones M's update22 Nov 2022, 16:30
Reviewer Update
Good day,
I have sent an email this morning regarding my case but still no feedback!! A consultant by the name of Tariq sent me an email last week regarding my complaint but still He/She hasn't gave me feedback. What is the update?
I have sent an email this morning regarding my case but still no feedback!! A consultant by the name of Tariq sent me an email last week regarding my complaint but still He/She hasn't gave me feedback. What is the update?
Capitec Bank's replyOfficial
24 Nov 2022, 10:34Hello Jones
With reference to our telephone conversation/email correspondence.
I trust that you satisfied with the outcome.
We have proceeded to close your complaint. I have informed you of the turn around time for the bureau to be updated.
Kind regards
Tariq Salie
Complaint management
With reference to our telephone conversation/email correspondence.
I trust that you satisfied with the outcome.
We have proceeded to close your complaint. I have informed you of the turn around time for the bureau to be updated.
Kind regards
Tariq Salie
Complaint management
Best regards,
Capitec Bank's reply24 Nov 2022, 10:34
Official
Hello Jones
With reference to our telephone conversation/email correspondence.
I trust that you satisfied with the outcome.
We have proceeded to close your complaint. I have informed you of the turn around time for the bureau to be updated.
Kind regards
Tariq Salie
Complaint management
With reference to our telephone conversation/email correspondence.
I trust that you satisfied with the outcome.
We have proceeded to close your complaint. I have informed you of the turn around time for the bureau to be updated.
Kind regards
Tariq Salie
Complaint management
Best regards,