Our private information it’s not save wth capitec

Capitec suspended my account without notifying me because 1 of my customer went to them to reverse the money she forwarded to me, they didn’t get an affidavit from her to b sure of the story,n the story was not true, they just blocked my card, when I call the customer care, they telling me to open a case n come with the affidavit, but they didn’t get a affidavit from her , I lost business bcoz of their stupid service .why didn’t they tell me that they suspect ***** or **** from my account,I had to go to them n ask what was wrong wth my account, u can’t treat ur clients like this, this mean any childish person can go to capitec n give u wrong info U guys will take their story, u r so unprofessional , now I can’t use my money,i hate this bank