1 reviews | Active since Jun 2017
Our monies are not safe with Capitec Bank
I was happy with this bank until i found an unauthorised debit order that Capitec allowed, the debit order was R37.92 , the reversal fee is R40, which means i did not get my money back, instead i paid extra, the Consultant at Ke Nako Mall wasn't helpful either, he told me to print a statement and call the company that is debiting my money because the bank cannot do anything about it, is this a normal procedure? allow access to my money without consent then tell me you can't do anything about it? i am disappointed
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Mziwa Mbedu for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Mziwa Mbedu for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank