NM
Norman M

1 reviews | Active since Aug 2016

01 Aug 2018, 21:03

Our money is not with Capitec bank

I am disappointed with Capitec bank. Each and and every month I have to reverse and stop debit orders from companies I didnt authorised them to debit my account. I am failing to understand why these companies are debiting my account without Capitec asking them for a proof that I am in agreement with them.

What worries me more is that every time I reverse a debit, Capitec charges me.

Norman Mabasa

0
Replies (4)
NM
Norman M's update01 Aug 2018, 21:05
Reviewer Update
Our money is not safe with Capitec
Capitec Bank
Capitec Bank's reply02 Aug 2018, 09:40
Official

I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

NM
Norman M's update08 Aug 2018, 19:40
Reviewer Update
Thank you to Kadi Diallo. Indeed she contacted me regarding my debit order complaint. I am happy with her explanation of how Capitec is working on stoping these companies from debiting our accounts. Thank you very much
Capitec Bank
Capitec Bank's reply10 Aug 2018, 09:04
Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence and we're pleased to hear about your great experience.

We trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management

Capitec Bank