Our money is not safe at Capitec. Gerrie Fourie, when will you give back my money that you stole?

On 19 July 2020 my phone allerted me by means of message that money is being debited from my account. In a matter of minutes, all my money was wrongfully debited from my account. I imediatly called Capitec Customer care to stop or freeze my account. I phoned on transaction number 4 and eventualy after 17 transactions i finally got them to stop or freeze the account. It took the ****** 17 transactions to empty my account. I had to answer security questions before they could help me while on the phone i could hear transaction after transaction going off. Card was stoped and the following morning, 20 July 2020, i went to the branch to reslove the matter. We investigated and found it was an international merchant transaction. This i had no knowledge or approval of. I was informed that each transaction can be reversed at a fee of around R160 per transaction. This was unacceptable as i was not at fault. The bank that i trusted to keep my money safe failed in protecting my money and therefore wanted to charge me to recover my money that was ****** from my account. The bank then decided to give my money back without cost. It was explained that the transactions were still pending and that it would be reversed. I was informed that the money will be back in my account before the end of the day. That happened. Before i got hom all the transactions was reveresed and all my money safely in my account. So i thought... I transferd all the available funds from my Capitec savings account to one of my other accounts at another bank as i felt my money was not safe at Capitec. Yesterday, 3 August 2020, my capitec account was credited with R4000. I imdediately wanted to transfer the funds to my other account at another bank but could not as i had a zero balance. I contacted Capitec customer care once again as the cue at the brance was endlesss. We investigated the cause and found that the transactions that went through my account in fact did go through and was not reversed. Therefore my account was in a negative and the credited amount was used to "pay off" the negative amount. It was explained to me by a supervisor that a complaint must be logged and an investigation should be conducted to see if at all i was not at fault and then the money might be returned. This process however has a fee and could take days. The supervisor could not say how many days but said it can take up to 30 days or more.

So this is now where the complaint comes in. First of all, money was ****** from my bank account. The account that i though is at a bank that will keep my money safe. If i wanted to have my money ****** i would have kept it in my glove box in my car. I chose to have my money in a bank that is supposed to keep it safe. The bank confirmed that it was ****** by accknowledging the incident and by refunding my money, only to allow the money to be debited from my account later on putting me in a negative balance. To put it in a way i understand: money was ****** from my bank account and refunded by capitec i got the money back and transfered my money to another bank. The money was then ****** again. This time it was the money of Capitec in my account as Capitec refunded me. Then a credit to my account was ****** by Capitec. I was told by the supervisor at customer care to log a complaint. To who? He was supposed to transfer me to another department and i was not transfered but cut off. Now, i want Mr. Gerrie Fourie to tell me when i will get my money back that was ****** from me by Capitec. Capitec can sort out the 17 transactions worth of money that was ****** from them. How do i get ahold of Gerrie? How can a bank that is supposed to secure my money allow money to be ****** from my account... Twice! After i have spent a great amount of time at the branch resolving the matter? How safe is our money at Capitec? Should i not get a responce within 3 working days from now i will take this matter to Carte Blance. I reacon they will be interested to find out how Capitec can not keep our money safe even after it was brought to their attentuon that money is being ****** from Capitec accounts.