Our Money Back Please

My husband lost his job in July 2018 and sent a letter to Capitec to inform them of this and make an arrangement however everymonth after getting his UIF the take the whole amount

please assist in reversing these funds eg the R5713.55 that you guys debited in February and March before we take the matter to the Ombudsman Client Name: Tshepo Motingwa ID ********** 418084 Account Number : ********** 487 Cell Phone Number : ********** 527

Your prompt Response will be highly appreciated