LVDB
Liezel Van Der Bilj
1 reviews | Active since Sept 2024
11 Nov 2025, 13:49
OTT Voucher purchase
OTT Vouchers purchase didn't reflect after I purchased it Via Banking
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Replies (2)
Capitec Bank's replyOfficial
11 Nov 2025, 14:35Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply11 Nov 2025, 14:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
LVDB
Liezel Van Der Bilj's updateReviewer Update
12 Nov 2025, 16:13On 5 November, I purchased two OTT vouchers, and the money was successfully deducted from my account. However, the vouchers never reflected. I logged a query immediately on the same day and was told to wait 3–24 working hours for resolution.
By Friday, no one had contacted me, so I followed up on WhatsApp. I was then told that the Back Office only operates on weekdays, so I waited again. I was later promised by an agent that she would personally follow up and get back to me on Monday, but I received no feedback.
Now, when I message again, another agent tells me to wait until 7pm for the first agent to return, because she’s the only one with the “relevant information.” This level of service is unacceptable. I have waited over a week for funds that were already deducted from my account, and I’m getting inconsistent feedback every time I contact support.
I would appreciate it if this matter could be escalated urgently and my vouchers or refund processed without any further delay.
By Friday, no one had contacted me, so I followed up on WhatsApp. I was then told that the Back Office only operates on weekdays, so I waited again. I was later promised by an agent that she would personally follow up and get back to me on Monday, but I received no feedback.
Now, when I message again, another agent tells me to wait until 7pm for the first agent to return, because she’s the only one with the “relevant information.” This level of service is unacceptable. I have waited over a week for funds that were already deducted from my account, and I’m getting inconsistent feedback every time I contact support.
I would appreciate it if this matter could be escalated urgently and my vouchers or refund processed without any further delay.
LVDB
Liezel Van Der Bilj's update12 Nov 2025, 16:13
Reviewer Update
On 5 November, I purchased two OTT vouchers, and the money was successfully deducted from my account. However, the vouchers never reflected. I logged a query immediately on the same day and was told to wait 3–24 working hours for resolution.
By Friday, no one had contacted me, so I followed up on WhatsApp. I was then told that the Back Office only operates on weekdays, so I waited again. I was later promised by an agent that she would personally follow up and get back to me on Monday, but I received no feedback.
Now, when I message again, another agent tells me to wait until 7pm for the first agent to return, because she’s the only one with the “relevant information.” This level of service is unacceptable. I have waited over a week for funds that were already deducted from my account, and I’m getting inconsistent feedback every time I contact support.
I would appreciate it if this matter could be escalated urgently and my vouchers or refund processed without any further delay.
By Friday, no one had contacted me, so I followed up on WhatsApp. I was then told that the Back Office only operates on weekdays, so I waited again. I was later promised by an agent that she would personally follow up and get back to me on Monday, but I received no feedback.
Now, when I message again, another agent tells me to wait until 7pm for the first agent to return, because she’s the only one with the “relevant information.” This level of service is unacceptable. I have waited over a week for funds that were already deducted from my account, and I’m getting inconsistent feedback every time I contact support.
I would appreciate it if this matter could be escalated urgently and my vouchers or refund processed without any further delay.