Opening of New Acc nightmare

Item: Capitec Bank
Rating: 2
Author: Fhatu M

Been battling to open an acc for the past 5 years with all required documentation on hand, been sent to Dept of Home Affais several times with DHA giving me proof that my ID is no duplicate....... every-time i visit Centurion Mall branch i'm told Forensic hasn't responded yet...

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

29 Jan 2018, 08:21

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply29 Jan 2018, 08:21

Official

Complaint Management
Capitec Bank

Fhatu M's updateReviewer Update

06 Feb 2018, 13:31

After receiving a call to say my issue is/was resolved yesterday 05/02/2018 and i must visit nearest branch i went to Centurion Mall 06/02/2018 and nothing was done to resolve the issue,the poor lady by the name of "Maatla" spend 1h30 trying to get hold of the forensic dept with no help,i had to leave the branch since no help was coming my way.... :(

Fhatu M's update06 Feb 2018, 13:31

Reviewer Update