CF
Chantel F
1 reviews | Active since Sept 2020
06 Mar 2026, 21:10
Opening a Trust account
This is the second time Im lodging a complaint. Once again we are in the process with yourselves in trying to open a Trust acc. The consultant assisting us does NOT bother to reply to our emails. We have had NO engagement in the last 2 weeks. We sent a mail to the consultant this evening.........hoping he'll have the decency to get back to us. We are now looking to take our business elsewhere.
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Replies (2)
Capitec Bank's replyOfficial
07 Mar 2026, 06:03Thank you for reaching out. I am very sorry for the poor experience you have had while trying to open your Trust account. I understand how important it is to receive clear updates, and it is not acceptable that you have had no engagement for the last two weeks.
Please allow us to fix this for you.
To help you quickly, please share the following so we can locate your application and escalate
Capitec Bank's reply07 Mar 2026, 06:03
Official
Thank you for reaching out. I am very sorry for the poor experience you have had while trying to open your Trust account. I understand how important it is to receive clear updates, and it is not acceptable that you have had no engagement for the last two weeks.
Please allow us to fix this for you.
To help you quickly, please share the following so we can locate your application and escalate
Capitec Bank's replyOfficial
07 Mar 2026, 06:03Your full name
Your ID number
The consultant’s name (if available)
Capitec Bank's reply07 Mar 2026, 06:03
Official
Your full name
Your ID number
The consultant’s name (if available)