Opening a new account at Capitec

It has now taken six visits to try and open a new bank account for my seventeen year old son. The bank keeps wanting different information which I do not mind, but they have not given us the full list on any one of the visits.<br> <br> The manager herself told us that it is actually easier to open an account at other banks.<br> <br> I think their staff are not trained correctly which is unusual because I have been banking at this branch for the last six years. We still have not been able to open the account for my son.