MC
Maegan C
1 reviews | Active since Feb 2014
21 Jun 2015, 13:41
Open on Sundays...
What a stress full day. I am so disappointed in Capitec. I drove to 5 branches today Sunday 21 June 2015. As i needed a card replacement as my card was ******. But what happens, not 1 of the branches they say 'Open' on the website was open. Petrol wasted and still I sit without a card or money on me. Disgusted. Woodstock, Mowbray, Fores****, Grand Central and Darling Street all closed. Pathetic. Why say these branches are open when they arent...
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Capitec Bank's replyOfficial
22 Jun 2015, 09:23Hello Maegan,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply22 Jun 2015, 09:23
Official
Hello Maegan,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank