Only solution from Capitec - You must go into the Bank to fix anything because we are an online bank!!

I opened a fixed term deposit account, after a 1 month the interest that I received was transferred to another savings account instead of remaining in the fixed term account. My previous fixed term did not do this. I called the Capitec help line and explained this to Tandeka. She said I need to go to the branch to fix it. I said I do do not want to go to a bank, that's is why I do online/App banking. She then said I can just transfer the interest back to the fixed term account. I told her that I tried this and I don't want to do that each moth. She said then I must go to the bank. Or she can unfix the term. I asked her would there be costs. She put me on hold and returned after 2min to tell me there are costs. I asked her how much. She said she did not know. I asked her to find out how much. Again on hold. She comes back and says she cannot unfix it because the balance is too high, so I must go to the bank. I asked for a manager. Now I'm on the phone for 25min already and all she can say is that to change the selection on the fixed deposit is to go to the bank. So I ask for a senior manager. Waited for another 7min to be told that the senior manager is in a meeting and that they will log the issue and I will be contacted in 24hrs. What is the point of a help line that cannot help? What is the pint of App banking when the only way you can fix anything is going into the bank? Their slogan is "the way to bank"; it should be go to the bank"!!!