Only auto responses received. Capitec stole my money!!!

Like a previous complainant here, your forex department is less than useless. In fact your whole client care department is useless. I have been waiting for an international payment cared by via call from your consultant on Tuesday for latest 7pm Tuesday. Despite calls, emails, social media posts, etc not one proper reply of any kind yet. Capitec have ****** my money and I want it back. *** is the latest case number but its one of at least four.