LD
Larry D
1 reviews | Active since Sept 2020
17 Sept 2020, 08:57
Online transactions
Hi I went to protea Gardens branch to require help with some transactions which I didn't know about only to find out that they where online purchases which I had not purchased anything online,then I told the consultant to dispute them for me, that's when he told me I will be charged R160 per transaction wether they return or not and I was so puzzled about that.To me it was like being given an two option leave the transaction going or we take that money to be ours.
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Capitec Bank's replyOfficial
17 Sept 2020, 11:20I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Sept 2020, 11:20
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
24 Sept 2020, 08:19 Good day Mr Dagume As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply24 Sept 2020, 08:19
Official
Good day Mr Dagume As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank