Online Shopping Disaster

I am utterly dissapointed with the service i have been getting in regards to my online shopping. they have wasted my time for over a month & i am still not getting any solution nor a mere apology. i have called client care so many times & all was told was how they can not assist & i need to go to the branch. when i get to the branch they also hopeless & dont even know what to do. My 1st incident number was ***4 & the enquiry was supposed to be sent to the tschinical team as i was not receiving the secure code. i then called again & incident ***5 where i was told the 1st incident was closed without any feedback & Bonke was gonna log another complain which he confirmed i will be called back in 2 days & till this day i am still waiting for that call. then went to your facebook page where i also got no assistance. was told to send my numbers & they will call me, shame did they even call me no they did not call me. till i sent them a text after 5 working days. then they sent me some steps to follow which were not even relevant & they req to go to the branch next to me & promised to send an email to that branch & they never did. The branch could not even help yet again ***3