1 reviews | Active since May 2012
online shopping activation process
my name is E Mushiane <br> i went to Capitec Bank branch to activate my online shopping on the 18 nov 2015,and i was informed they cannot activate it immediately,i have to wait for 24 hours to receive a security code on my phone to process the activation online.<br> unfortunately 24 hours passed and i never receive any msg...i had to go back to the branch ...and inform them i want to utilize the service immediately ....unfortunately again ..i was advised to wait for another 24 hours as they had to resend the msg on my phone..as that is the only option ..since they escalate elsewhere..<br> i'm very much disappointing as other banks do it immediately and till now m still waiting <br> and surprisingly on brochures its stated 24 hours turn around time.<br>
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
