FR
Frans R
1 reviews | Active since Jul 2011
25 Jun 2017, 10:03
Online shopping activation code
<p>I tried to pay my Telkom account via the Easy Pay website but was requested to enter a 10 digit activation code which i never received from Capitec during my new card registration i expressly asked for registration for internet shopping i was told my card was registered but clearly not the case please find attached</p>
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Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
26 Jun 2017, 14:24I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply26 Jun 2017, 14:24
Official
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
FR
Frans R's updateReviewer Update
27 Jun 2017, 09:54I Still can't pay my Telkom account on Easy Pay 10 digit activation number i'm moving to FNB as i'm getting better banking servicesas well as overseas ATM withdrawals
FR
Frans R's update27 Jun 2017, 09:54
Reviewer Update
I Still can't pay my Telkom account on Easy Pay 10 digit activation number i'm moving to FNB as i'm getting better banking servicesas well as overseas ATM withdrawals
FR
Frans R's updateReviewer Update
28 Jun 2017, 10:11AFTER GOING TO THE BRANCH YESTERDAY AGAIN BEDWORTH PARK I RECEIVED A NEW ACTIVATION CODE TODAY BUT AGAIN I CANNOT PAY MY TELKOM ACCOUNT VIA EASYPAY
WE'RE SORRY THE INFORMATION YOU PROVIDED DOES NOT MATCH OUR RECORDS. PLEASE NOTE WHEN I FINALLY MANAGE TO PAY MY ACCOUNT I WILL CHANGE MY PAYMENT DETAILS TO FNB THIS IS NOT THE FIRST TIME I'M HAVING PROBLEMS
FR
Frans R's update28 Jun 2017, 10:11
Reviewer Update
AFTER GOING TO THE BRANCH YESTERDAY AGAIN BEDWORTH PARK I RECEIVED A NEW ACTIVATION CODE TODAY BUT AGAIN I CANNOT PAY MY TELKOM ACCOUNT VIA EASYPAY
WE'RE SORRY THE INFORMATION YOU PROVIDED DOES NOT MATCH OUR RECORDS. PLEASE NOTE WHEN I FINALLY MANAGE TO PAY MY ACCOUNT I WILL CHANGE MY PAYMENT DETAILS TO FNB THIS IS NOT THE FIRST TIME I'M HAVING PROBLEMS
Capitec Bank's replyOfficial
28 Jun 2017, 12:12Good day Mr Roodt
I refer to the email correspondence I sent you yesterday after I tried calling you. Kindly note that I visited the Easy pay website to try to understand why you were not able to pay them. I refer to the following website https://www.easypay.co.za/help.cfm and it states: ‘ At present only credit cards can be used for payments on this site’
I suggest you make an EFT payment to pay your Telkom account. The beneficiary should already be created on the Internet banking app.
I trust the above information provides you with more clarity.
Kind regards
Candice Dawson
Complaint management
Best regards,
Capitec Bank's reply28 Jun 2017, 12:12
Official
Good day Mr Roodt
I refer to the email correspondence I sent you yesterday after I tried calling you. Kindly note that I visited the Easy pay website to try to understand why you were not able to pay them. I refer to the following website https://www.easypay.co.za/help.cfm and it states: ‘ At present only credit cards can be used for payments on this site’
I suggest you make an EFT payment to pay your Telkom account. The beneficiary should already be created on the Internet banking app.
I trust the above information provides you with more clarity.
Kind regards
Candice Dawson
Complaint management
Best regards,
Capitec Bank's replyOfficial
28 Jun 2017, 12:12Good day Mr Roodt
I refer to the email correspondence I sent you yesterday after I tried calling you. Kindly note that I visited the Easy pay website to try to understand why you were not able to pay them. I refer to the following website https://www.easypay.co.za/help.cfm and it states: ‘ At present only credit cards can be used for payments on this site’
I suggest you make an EFT payment to pay your Telkom account. The beneficiary should already be created on the Internet banking app.
I trust the above information provides you with more clarity.
Kind regards
Candice Dawson
Complaint management
Best regards,
Capitec Bank's reply28 Jun 2017, 12:12
Official
Good day Mr Roodt
I refer to the email correspondence I sent you yesterday after I tried calling you. Kindly note that I visited the Easy pay website to try to understand why you were not able to pay them. I refer to the following website https://www.easypay.co.za/help.cfm and it states: ‘ At present only credit cards can be used for payments on this site’
I suggest you make an EFT payment to pay your Telkom account. The beneficiary should already be created on the Internet banking app.
I trust the above information provides you with more clarity.
Kind regards
Candice Dawson
Complaint management
Best regards,
Capitec Bank's replyOfficial
28 Jun 2017, 12:13Good day Mr Roodt
I refer to the email correspondence I sent you yesterday after I tried calling you. Kindly note that I visited the Easy pay website to try to understand why you were not able to pay them. I refer to the following website https://www.easypay.co.za/help.cfm and it states: ‘ At present only credit cards can be used for payments on this site’
I suggest you make an EFT payment to pay your Telkom account. The beneficiary should already be created on the Internet banking app.
I trust the above information provides you with more clarity.
Kind regards
Candice Dawson
Complaint management
Best regards,
Capitec Bank's reply28 Jun 2017, 12:13
Official
Good day Mr Roodt
I refer to the email correspondence I sent you yesterday after I tried calling you. Kindly note that I visited the Easy pay website to try to understand why you were not able to pay them. I refer to the following website https://www.easypay.co.za/help.cfm and it states: ‘ At present only credit cards can be used for payments on this site’
I suggest you make an EFT payment to pay your Telkom account. The beneficiary should already be created on the Internet banking app.
I trust the above information provides you with more clarity.
Kind regards
Candice Dawson
Complaint management
Best regards,