XN
Xoli N
1 reviews | Active since Sept 2016
07 Feb 2019, 14:26
Online services don't exist
If I can buy a funeral plan on the app, why do I need to go into a branch to amend the plan? This is unacceptable, I do not have time, I work 7 days, the least they were supposed to get a service consultant to assist me via email. Where is the convenience in all of this process ?
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Capitec Bank's replyOfficial
08 Feb 2019, 10:48I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply08 Feb 2019, 10:48
Official
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,