Online QR scan code

Capitec bank you are know for making life easier please tell me how a person can't even use the online capitec because now you need to scan your QR code please tell me how can a person scan a QR code if you are using your phone. We can't scan it when when the code is on our phones its says scan the code with your device how please let me know how. And to top it of you took the Token password away really now Capitec is this how you make life easier. Did you think before you did this whole thing.