SM
Sherol M
1 reviews | Active since Jul 2016
11 May 2020, 09:12
ONLINE PURCHASE ON HOLD FOR 11 DAYS?!!!!!
I bought a phone online on 30 April 2020 and Capitec has still not released the money to the service provider; which results in me not getting my device. The price of the device has even went up and my visits to the branch are always fruitless! So much for online purchases to avoid going out there; I'm here filing up Capitec register with the unnecessary visits. Please release that payment!
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
11 May 2020, 11:27I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regards
Capitec Bank
Capitec Bank's reply11 May 2020, 11:27
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regards
Capitec Bank
SM
Sherol M's updateReviewer Update
11 May 2020, 11:325 working days is a joke! I have been querying this for a while now. My device should've long been here had you released the payment. I am in no way accepting 5 working days. This should be worked on immediately!
SM
Sherol M's update11 May 2020, 11:32
Reviewer Update
5 working days is a joke! I have been querying this for a while now. My device should've long been here had you released the payment. I am in no way accepting 5 working days. This should be worked on immediately!
Capitec Bank's replyOfficial
11 May 2020, 14:16Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply11 May 2020, 14:16
Official
Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank