Online purchase hackers

My wife's money was taken out of her account last night twice with an online purchase which she didn't do and when she calls capitec bank she was told a visual account was created on her behalf on the 15th of February 2024 and those two online purchase cost R1000... Everything was close by the assistance from capitec bank. Today she went to the bank and she was told it's her fault she was careless with her card details and pin which she doesn't share with anyone and do capitec security system allow your capitec application to work on two different devices without consulting or confirming details with the card holder and again how there was no confirmation on her app to pay that R1000. 00 to those people...... As for me I'm done with capitec our money is not safe with this bank just imagine if it was R100000.00 and someone tells you that you are careless without even try to investigate 🙄🙄🙄🙄