NB
Nosipho B
1 reviews | Active since Jul 2018
07 Feb 2020, 19:14
Online purchase
Hello, last year on Black friday I made an online purchase which had special on sneakers only to find out they were ******** deducted my money twice and i reported the issue with Capitec. They created a case which I have been waiting for resolution from last year. I am not happy at all with the waiting period and no one is helping when I make a follow up.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
10 Feb 2020, 09:51Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply10 Feb 2020, 09:51
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
10 Feb 2020, 14:54Hi Nosipho B
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call, number has been provided in the email sent to your email address provided.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call, number has been provided in the email sent to your email address provided.
Kind regards
Capitec Bank
Capitec Bank's reply10 Feb 2020, 14:54
Official
Hi Nosipho B
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call, number has been provided in the email sent to your email address provided.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call, number has been provided in the email sent to your email address provided.
Kind regards
Capitec Bank
NB
Nosipho B's updateReviewer Update
13 Feb 2020, 01:00I am very much happy with the response I received from the bank even though I'm still waiting for the feedback or refund from the bank but I was impressed the way they handled the matter. I will definitely recommend the bank anyday.
NB
Nosipho B's update13 Feb 2020, 01:00
Reviewer Update
I am very much happy with the response I received from the bank even though I'm still waiting for the feedback or refund from the bank but I was impressed the way they handled the matter. I will definitely recommend the bank anyday.