ONLINE PAYMENT REVERSAL - NO VERIFICATION

PAYMENT DISPUTE - I HAD 7 PAYMENT TRANSACTION ON MY ACCOUNT I CALLED TO STOP MY CARD AND RESERVED THE MONEY AS THE REF SHOW BETWAY, AND EXAMPLED THAT I DON'T DO ONLINE PAYMENT THE LADY OVER THE CALL SOUNDED AS IF I WAS LIEING AND THAT I MADE THE PAYMENT MY SELF THEN I ASKED THEN WHY I CALL AND STOP THE CARD AND TELL U ABOUT THE PAYMENTS, I NEED MY CASH AND VERY ****ED OFF AS I NEVER AUTHORIZED THESE PAYMENTS NORMALLY YOU WOULD GET AN OTP BEFORE PAYMENT CAN BE MADE ONLINE HOWEVER I HAVEN'T RECEIVED ANY ANY VERIFICATION FOR TRANSACTION TO HAPPEN SO PLEASE REVERSE MY MONEY AND CAN SOMEONE MAKE CONTACT AS YOUR STAFF AT THE CALL CENTER ARE RUDE BY TELLING ME THAT THE DISPUTE WAS MADE AND U NEED TO GO TO THE BRANCH TO GET A NEW CARD BUT NO FEEDBACK ON THE MONEY REVERSAL, I WASNT EVEN GIVEN AN REFERENCE TO MY CALL OR DISPUTE TO FOLLOW UP ON JUST TO GO TO THE BRANCH AND GET A NEW CARD